Sir Dano's Pizza Parlor

Reviews about Sir Dano's Pizza Parlor

• 2 / 5

  By Anthony Fugit
  You have a 10% success with orders. I have had two issues, pickup and carryout, that drew me to writing a review, ordering once a month average.
  
  The first issue was they never received the online order so when I showed up, they didn't know about it. Displayed the order # and order from my phone, still no record.
  
  The second issue was delivery - ordering at 2:30p (downtime) it took two hours to receive. They claimed wrong phone number, wrong address, displays went down, they were backed up - every excuse. I kept asking the girl on phone, "what are my options?" and I could not even get a simple answer. I had to dig this information out of her. Received order by a pissed off deliveryman at 4:38p and while he did not say a single word to me, I still tipped 20%. I asked the girl on phone to speak to manager, she said there wouldn't be one until the next day around 5:00p. This store is ran without a manager on a weekend for more than a 24-hour time? Asked to speak to owner - he apparently has a second job.
  
  Pizza is great, but the online ordering service is awful, and probably why you don't see their place packed. I offered to replace it (am a web developer for a Fortune 50 company in area), no response. They just don't have the platform and processes to be successful in this competitive industry. They have the product, but nothing else. They will always struggle because of it.
  March 07, 2017